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Refund policy

Consumers have the following right of withdrawal:

Right of withdrawal

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.

You have the right to cancel this contract within fourteen days without giving any reason.

In order to exercise your right of withdrawal, you must inform us (AKD Inflatables GmbH, Bucher Weg 18 16356 Ahrensfelde, Tel: +49 176 5504 3669, by means of a clear declaration (e.B. a letter sent by post, fax or e-mail) of your decision to revoke this contract.

You can use the attached model revocation form for this, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the withdrawal

If you revoke this contract, we will have to refund to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us or to AKD Inflatables GmbH Blumberger Damm 132 12685 Berlin immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. 

You bear the direct costs of returning the goods.

If the value loss of the goods is caused by the handling of the goods, but not necessary for checking the nature, attributes and functions of the goods, you only need to pay for any value loss of the goods. 

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

– To AKD Inflatables GmbH, Bucher Weg 18 16356 Ahrensfelde, Tel: +49 176 5504 3669,

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of the consumer (s)

– Address of the consumer (s)

– Signature of the consumer (s) (only if this is communicated on paper)

– Date

(*) Cross out inapplicable.